Our Solutions at a Glance.
Boost your B2B Sales and enhance your eCommerce Customer Service with our specialized solutions.
Sales as a Service & Lead Generation
Maximize your lead generation with our Multichannel Sales as a Service. We harness multiple platforms to target and engage your ideal audience, driving conversions and business growth with tailored, efficient strategies.
Freelance Sales Consultants
Boost your sales team with our flexible freelance sales consultants. Expertly skilled and adaptable, they integrate seamlessly into your team, driving sales and growth with tailored, effective approaches.
Customer Support & Service
Enhance your eCommerce with our skilled customer support agents. They provide personalized, efficient service, improving customer satisfaction and loyalty, essential for your online business success.
Direct Placement
Our direct placement service for sales talent ensures a seamless recruitment process. We source, vet, and connect top sales professionals to your team, enhancing your sales force.
Flexible & Scalable
Experience the ultimate in flexibility and scalability with our solutions. Designed to adapt seamlessly to your business's changing needs, our services offer the perfect blend of customization and growth potential.
More than just Outsourcing
Our services transcend traditional outsourcing by offering a partnership that integrates deeply with your business goals and culture. We don't just provide external support; we become an extension of your team.
Best practices
Our clients greatly benefit from our adherence to best practices. By partnering with us, they gain access to proven strategies and methodologies that have been honed through extensive experience and research.
Ask us anything.
Where are the consultants based?
Our partner contact center, headquartered in Sofia, Bulgaria, with an additional branch in London, UK, operates on a modern and flexible framework. Our consultants work under remote or hybrid contracts, offering them the versatility to work from home (WFH) or on-site. This approach ensures a balance of convenience and collaboration, enhancing productivity and adaptability to various project requirements.
What is the minimum number of agents for customer service or support?
For the role of Customer Support Agent, we stand out by offering the option to hire just one Full-Time Employee (FTE). This is in contrast to most of our competitors, who often require a minimum engagement of 5 or even 10 full-time employees. Our approach is designed to be more accommodating and flexible, particularly beneficial for smaller businesses or those with more modest requirements, ensuring access to high-quality customer support services without the necessity of large-scale commitments.
Are you ISO certified?
Our partner contact center is ISO 9001:2015 certified, demonstrating a consistent commitment to quality management and customer satisfaction. Strategically located within the European Union, it adheres strictly to GDPR compliance, ensuring the highest standards of data protection and privacy. This partnership reflects our dedication to upholding the utmost in privacy expectations for our clients and their customers.
Can we also contract a part time sales or customer service
We do not offer part-time sales and service agents. For businesses seeking more flexible staffing solutions, we highly recommend our freelance services. This option provides the adaptability and scalability that part-time roles offer, but with the added advantage of experienced and dedicated freelance professionals who can seamlessly integrate with your existing operations and drive results.
Which languages do you support?
„We cover all major European languages, ensuring comprehensive communication capabilities across the continent. The 25 most important European languages we support include:
1. German
2. English
3. French
4. Spanish
5. Italian
6. Russian
7. Portuguese
8. Dutch
9. Polish
10. Swedish
11. Greek
12. Czech
13. Hungarian
14. Romanian
15. Danish
16. Finnish
17. Slovak
18. Bulgarian
19. Croatian
20. Lithuanian
21. Slovenian
22. Estonian
23. Latvian
24. Norwegian
25. Icelandic
This linguistic diversity allows us to cater to a wide range of customers and clients, ensuring effective communication and service across Europe.
Who covers telecommunication and software costs?
For our Sales as a Service and Customer Support offerings, we cover all telecommunication costs, ensuring seamless and cost-effective communication for our clients. Additionally, for Sales as a Service, we provide each agent with a license for LinkedIn Sales Navigator. This tool equips our sales professionals with advanced capabilities to connect with prospects, understand client needs, and build stronger relationships, further enhancing the effectiveness and reach of our sales strategies.
In addition to our comprehensive service offerings, it’s important to note that costs associated with CRM systems, other sales intelligence, and prospecting tools need to be covered by the customer. This ensures that our clients have the flexibility to choose the tools and systems that best fit their specific business needs and strategies. Furthermore, in the case of our freelance consultants, all costs, including but not limited to telecommunications and software licenses, are typically the responsibility of the customer, unless a different arrangement has been agreed upon. This approach allows for clear and straightforward financial planning and accountability.
What is the minimum term commitment?
Our service agreements are designed with commitment and quality in mind. For Sales as a Service and Customer Support, we have a minimum term of 6 months, which serves as a Proof of Concept (PoC) period. This duration allows us to fully understand your business needs, implement effective strategies, and demonstrate tangible results. For our Freelance Consultant services, the minimum engagement period is more flexible, set at 1 month. This shorter term provides an opportunity for businesses to benefit from expert skills and insights with a lower initial commitment, ensuring our services align with a variety of project scopes and durations.
Which industries are primarily served by your services?
We cater to a wide range of B2B industries, with a particular focus on businesses operating in eCommerce, digital agencies, software development and SaaS, IT-consulting, and staffing agencies. Our services are tailored to meet the unique needs of these sectors, ensuring specialized support that drives growth and efficiency.
Do you want to boost your business today?
Unlock the potential of your business with a free initial consultation. Book now to analyze your specific needs and discover how our tailored solutions can drive your success.
